Introduction

Round Rock Primary Care (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our patients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our office, use our services, or access our website.

By using our services or website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We may collect the following types of information:

1. Personal Information

Full name
Date of birth
Address
Phone number
Email address
Insurance information
Emergency contact details

2. Health Information (Protected Health Information – PHI)

Medical history
Current medications
Lab results
Diagnoses
Treatment plans
Appointment records

3. Website Usage Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Date and time of access

How We Use Your Information

We use your information to:

Provide medical care and treatment
Process insurance claims and billing
Schedule and manage appointments
Communicate important health-related information
Improve our services and website functionality
Comply with legal and regulatory requirements

HIPAA Compliance

Round Rock Primary Care complies with the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is handled with strict confidentiality and security measures in accordance with federal and state regulations.

We will not use or disclose your PHI without your written authorization, except as permitted or required by law.

How We Protect Your Information

We implement appropriate administrative, technical, and physical safeguards to protect your personal and health information, including:

Secure electronic medical records systems
Encrypted communication when applicable
Limited staff access to sensitive data
Secure office facilities

While we take reasonable precautions, no method of transmission over the internet is 100% secure.

Sharing of Information

We may share your information only in the following circumstances:

With healthcare providers involved in your care
With insurance companies for billing and claims processing
With third-party service providers who assist in operations (under confidentiality agreements)
When required by law or legal process
In cases of public health reporting or safety concerns

We do not sell or rent your personal information.

Cookies and Tracking Technologies

Our website may use cookies or similar tracking technologies to improve user experience and analyze website traffic. You can adjust your browser settings to refuse cookies; however, some website features may not function properly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies separately.

Your Rights

You have the right to:

Access and obtain a copy of your medical records
Request corrections to inaccurate information
Request restrictions on certain uses or disclosures
Receive confidential communications
File a complaint if you believe your privacy rights have been violated

To exercise your rights, please contact our office at (512) 733-6464.

Children’s Privacy

We provide medical care to minors in accordance with applicable laws. Personal information collected from children is used solely for medical treatment and healthcare operations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date. Continued use of our services indicates acceptance of any changes.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Round Rock Primary Care

3000 Joe DiMaggio Blvd STE 65

Round Rock, TX 78665

Phone: (512) 733-6464

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